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         gebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schu
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         e 2) sind.</p> <p>Die Mitarbeiter im Finanzamt Kusel-Landstuhl erhalten fü
         r ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,7 und 2,0)
         . Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persön
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         n der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreich
         barkeit ihres Finanzamtes wichtig.</p> <p>Verbesserungsbedarf sehen die Bef
         ragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erl
         äuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt
         von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,2
          (befriedigend).<br /> Ein im Jahr 2019 initiiertes Kooperationsprojekt zwis
         chen dem Bundesfinanzministerium, den Finanzministerien aller Länder und de
         m Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret d
         amit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlich
         er zu gestalten. &nbsp;<...
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Große Zufriedenheit mit dem Finanzamt Kusel-Landstuhl

Ergebnisse der landesweiten Bürgerbefragung liegen vor

Die Bürger sind mit dem Finanzamt Kusel-Landstuhl sehr zufrieden.
Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.
Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenommen hatten.

„Die positive Rückmeldung ist gerade in Zeiten der aktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermöglichen“, so Marion Wolf, Vorsteherin des Finanzamts Kusel-Landstuhl.

Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,3. Dabei äußerten 69 Prozent, dass sie mit dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.

Die Mitarbeiter im Finanzamt Kusel-Landstuhl erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,7 und 2,0). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.

Verbesserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,2 (befriedigend).
Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.  

Ausführlichere Ergebnisse der Bürgerbefragung sind auf der Internetseite des Finanzamts unter www.finanzamt-kusel-landstuhl.de abrufbar.

 

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