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         ndere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf s
         ah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.<br /> Da
         s ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämt
         er, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgeno
         mmen hatten.</p> <p>„Die positive Rückmeldung ist gerade in Zeiten der a
         ktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen un
         d Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermö
         glichen“, so Norbert Krischer, Vorsteher des Finanzamts Neustadt.</p> <p>
         Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zuf
         rieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,2.
         Dabei äußerten 72 Prozent, dass sie mit dem für sie zuständigen Finanzam
         t in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.<
         /p> <p>Die Mitarbeiter im Finanzamt Neustadt erhalten für ihre Freundlichk
         eit und fachliche Kompetenz beste Noten (Note 1,7 und 1,9). Auf die fachlich
         e Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen le
         gen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz de
         r Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Fina
         nzamtes wichtig.</p> <p>Verbesserungsbedarf sehen die Befragten bei der Ver
         waltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Ste
         uerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererkl
         ärung abgewichen ist. Hier gibt es lediglich die Note 3,1 (befriedigend).</
         p> <p>Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesf
         inanzministerium, den Finanzministerien aller Länder und dem Leibniz-Instit
         ut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der
         Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.
          &nbsp;</p> <p>Ausführ...
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Große Zufriedenheit mit dem Finanzamt Neustadt

Ergebnisse der landesweiten Bürgerbefragung liegen vor

Die Bürger sind mit dem Finanzamt Neustadt sehr zufrieden.
Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.
Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenommen hatten.

„Die positive Rückmeldung ist gerade in Zeiten der aktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermöglichen“, so Norbert Krischer, Vorsteher des Finanzamts Neustadt.

Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,2. Dabei äußerten 72 Prozent, dass sie mit dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.

Die Mitarbeiter im Finanzamt Neustadt erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,7 und 1,9). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.

Verbesserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,1 (befriedigend).

Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.  

Ausführlichere Ergebnisse der Bürgerbefragung sind auf der Internetseite des Finanzamts unter www.finanzamt-neustadt.de abrufbar.

 

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